Privacy Policy
– Updated October, 2024
The following document sets forth the Privacy Policy for the Energy SA website: http://www.energysa.com.au.
Energy SA is committed to providing you with the best possible customer service experience. Energy SA is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
You can view many aspects of the Site without providing personal information. However, to gain access to future Energy SA customer support features, you are required to submit personally identifiable information (PII). PII may include, but is not limited to, your name, phone number, email address, home address, and electricity usage or billing data. Additionally, personal information provided may be collected and stored within third-party services such as HubSpot for customer relationship management and Mailchimp for email marketing purposes.
Google Analytics
This Site uses Google Analytics to provide a better experience to its users by aggregating data that helps us to provide more relevant advertising and content. Google Analytics will associate the visitation information it collects from this Site with Google information from accounts of signed-in users who have consented to this association for the purpose of ad personalisation. This Google information may include end user location, search history, YouTube history, and data from sites that partner with Google—and is used to provide aggregated and anonymised insights into users' cross-device behaviours to provide more relevant information. Google users may access and/or delete their data via My Activity.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including, but not limited to, handling customer support enquiries, processing transactions, quoting and installing products and services, and shipping customer freight. We also use third-party platforms such as HubSpot for customer relationship management and Mailchimp for email marketing. Those companies can only obtain the personal information they need to deliver the service. Energy SA takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations concerning protecting your personal information.
Use of your personal information
For each visitor to reach the Site, we only collect non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally to gauge visitor traffic and trends and deliver personalised content to you while you are at this Site.
Occasionally, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some point in the future, we will use it for these new purposes only. Data collected from the time of the policy change forward will adhere to our updated practices.
In addition to the non-personally identifiable information collected to analyse visitor traffic and trends, we may also use personal information stored in HubSpot for customer relationship management and Mailchimp for email marketing, such as sending relevant updates, newsletters, and offers related to Energy SA's services.
Changes to this Privacy Policy
Energy SA reserves the right to amend this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. For security reasons, you may be required to put your request in writing. Energy SA reserves the right to charge a fee for searching for and providing access to your information on a per-request basis.
Contacting us
Energy SA welcomes your comments regarding this Privacy Policy. If you have any questions about it and would like further information, please contact us by any of the following means during business hours, Monday through Friday.
Call: 08 8374 1491
Post: Attn: Privacy Policy,
Energy SA,
3 Godfrey Street,
Darlington,
South Australia, 5047
E-mail: admin@energysa.com.au